This Privacy Policy explains what information we collect, why we use it, how long we may retain it, and how users can contact us about privacy questions. It applies to ParasharaHora websites, apps, accounts, paid features, AI features, and related services.
By accessing ParasharaHora, creating an account, saving a chart, using AI features, or purchasing a paid service, you consent to the collection, use, storage, processing, and sharing of information as described in this Privacy Policy. If you do not agree, please do not use the service.
Applicable Law, Privacy, And Grievance Contact
This policy is intended to support transparency under applicable Indian privacy, information technology, consumer protection, and data protection requirements. For privacy, account, payment, or grievance questions, contact the Grievance Officer / Support Contact at support@parasharhora.com. We may ask for identity, account, or order verification before acting on data requests. We aim to acknowledge grievance messages within 48 hours and work toward redressal within one month, subject to verification, user cooperation, provider response times, and applicable law.
Astrology And AI Disclaimer
Disclaimer: ParasharaHora uses Vedic astrology calculation methods implemented by ParasharaHora to generate charts and related astrological data for astrologers and individual users. Calculation accuracy depends on the accuracy of the information provided and the settings selected. Interpretations, AI-generated insights, and predictions are provided for general information, cultural learning, and entertainment only. They do not guarantee any result or constitute professional medical, financial, psychological, or legal advice. Privacy choices, account settings, data requests, and consent withdrawals do not change this disclaimer or create any guarantee about astrology content, AI responses, predictions, remedies, or outcomes.
Information We Collect
Account information such as name, email address, login method, subscription status, and support messages.
Birth chart inputs such as date, time, place, timezone, coordinates, saved chart labels, and calculated astrology outputs.
Payment metadata such as product purchased, amount, currency, order ID, payment ID, and transaction status. Payment instrument details are handled by the payment provider.
Usage and device information such as pages visited, feature events, browser, device type, IP address, approximate location derived from network signals, cookies, and analytics identifiers.
Consent records such as accepted policy versions, acceptance date and time, language, account or order reference, IP address, and browser or user-agent information.
AI interaction content such as questions, prompts, generated responses, and report history when users use AI features.
Birth Details And Sensitive Inputs
Birth date, birth time, birth place, gender, saved chart labels, and astrology questions can be personal in nature. We use these inputs to provide the requested astrology features, support saved profiles, investigate delivery issues, prevent misuse, and improve service quality. If you submit another person's information, including information relating to a child or family member, you are responsible for ensuring that you have the appropriate authority, consent, or lawful basis to provide it. Users should avoid submitting information they do not want processed for these purposes.
How We Use Information
To generate kundli, panchang, muhurat, rashifal, transit, compatibility, and report experiences.
To operate accounts, saved charts, subscriptions, credits, billing history, and support workflows.
To improve product quality, diagnose bugs, prevent abuse, secure the service, and understand aggregate usage.
To communicate about account, payment, support, product, legal, or security matters.
To maintain logs needed for billing reconciliation, fraud prevention, chargeback response, dispute resolution, audits, legal compliance, and service integrity.
Cookies, Analytics, And Login Providers
ParasharaHora may use cookies or similar technologies for sessions, preferences, security, Google Analytics, and OAuth login flows such as Google sign-in. You can control many cookies through your browser settings, though some account features may require session cookies.
Payments
Payments are processed through third-party payment infrastructure such as payment gateways, banks, card networks, UPI providers, wallets, or app stores. ParasharaHora receives payment status and transaction references needed to unlock purchases, reconcile billing, investigate failed payments, and respond to support requests. Payment instrument details are handled by the relevant payment provider.
Sharing And Service Providers
We may share limited information with hosting, analytics, authentication, payment, database, support, security, communications, AI, and other infrastructure providers as needed to operate the service. When you request AI-assisted answers or reports, relevant chart facts, birth inputs, prompts, questions, and context may be transmitted to third-party AI or service providers to generate the requested output. These providers may process data on our behalf or under their own applicable terms. We do not sell personal information.
Processors, Transfers, And Third-Party Links
Some service providers may process data from locations outside your city, state, or country, subject to their own infrastructure and legal obligations. ParasharaHora may also link to third-party websites, payment pages, maps, authentication services, or app stores. Their privacy practices are governed by their own policies, and users should review those policies before submitting information there.
Data Retention
We keep information for as long as needed to provide the service, maintain records, resolve disputes, respond to chargebacks, prevent abuse, comply with legal obligations, and support user requests. Transaction, access, report-generation, and security logs may be retained for a reasonable period even after account closure where needed for audits, legal compliance, fraud prevention, or dispute resolution.
Your Choices
You can choose not to create an account for some public tools.
You can avoid saving charts if you do not want chart details stored in your account.
You can contact support@parasharhora.com to request access, correction, deletion, withdrawal of consent, or clarification about your personal data.
Where applicable, you may withdraw consent for optional processing, but withdrawal may limit or disable features that require the relevant data.
You can disable non-essential cookies through browser controls where available.
Account Deletion And Data Requests
Users may request account deletion, chart deletion, data access, correction, or withdrawal of optional consent by emailing support@parasharhora.com from the registered email address. Some records may be retained where needed for billing, fraud prevention, legal compliance, audit, dispute resolution, chargeback response, or service integrity.
Security And No Absolute Guarantee
We use reasonable technical and organizational safeguards to protect information. However, no website, app, cloud service, payment system, or internet transmission can be guaranteed to be completely secure. Users should protect their own devices, passwords, and account access.
Security Incidents
If we become aware of a security incident that materially affects user information, we will take reasonable steps to investigate, contain, and respond to it, and will notify affected users or authorities where required by applicable law.
Legal Requests And Compliance
We may disclose information where required by applicable law, court order, regulatory request, law-enforcement request, tax or audit obligation, fraud investigation, or to protect the rights, safety, and integrity of ParasharaHora, users, or the public.
Children
ParasharaHora is not directed specifically to children. Users who enter birth details or other personal information relating to a child must have appropriate parent, guardian, or lawful authority to do so. Paid services should be purchased only by adults or by an authorized parent/guardian. We do not knowingly target advertising or profiling toward children. If you believe a child's information has been provided without appropriate authority or consent, contact support@parasharhora.com so we can review it.